Last updated: September 8, 2026
Who This Policy Covers
This Privacy Policy explains how Pro Max Restoration LLC ("Pro Max Restoration", "we", "us" or "our") collects, uses and shares information when you visit this website, submit a form, call our phone number, or communicate with us by text message, email or the website chat.
Pro Max Restoration LLC is located at 370 Daycotah Ave, Hagerstown, MD 21740. You can reach us at (240) 533-1424 or Elderhernandez0412@hotmail.com.
Information We Collect
We collect the following categories of information:
- Information you give us directly — your name, phone number, email address, property address, the type of damage, and any description or photos you provide through our contact form, chat widget, phone calls, text messages or email.
- Communication records — call and message records associated with your inquiry, including the phone number you called from and, where applicable, call recordings or notes made about your service request.
- Website usage information — standard technical data your browser sends, such as IP address, device and browser type, pages viewed and referring page. This may be collected through cookies or similar technologies.
- Service and project information — details about the property, the damage, the scope of work discussed or performed, and photos taken to document the condition of the property and the work.
How We Use Your Information
We use the information we collect to:
- Respond to your service request and provide emergency restoration services.
- Contact you by phone, text message or email about your inquiry, scheduling, the status of work and follow-up.
- Prepare documentation of the damage and the work performed, which you may choose to share with your insurance provider.
- Operate, maintain and improve this website.
- Send service-related or marketing communications, where you have given the consent required by law.
- Comply with legal obligations and enforce our agreements.
Calls, Text Messages & Consent
When you submit a form on this website or contact us, you are asking us to respond, and we may contact you by phone, text message (SMS) or email at the contact details you provide.
Where you have separately opted in to receive marketing or promotional messages, those messages are sent on the basis of that consent. Consent to marketing messages is not a condition of purchasing any service. Message and data rates may apply, and message frequency varies.
You can stop marketing text messages at any time by replying STOP to a message from us, and you can ask for help by replying HELP. You may also call (240) 533-1424 or email us to be removed from marketing lists. We may still contact you about an active service request or an existing project.
Calls to our number may be forwarded, and calls or messages may be recorded or logged for quality, training and record-keeping purposes where permitted by law.
Cookies & Similar Technologies
This website and the third-party tools embedded in it (such as our contact form and chat widget) may use cookies and similar technologies to keep the tools working, remember your preferences, and understand how the site is used.
Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how parts of this website function.
Service Providers & Sharing
We share information with service providers who help us operate the business — including our website form, chat widget and customer relationship management platform (provided through LeadConnector / HighLevel), our telephone and messaging providers, and our email provider. These providers process information on our behalf in order to deliver those services.
We may also share information where necessary to provide the services you requested, to comply with law or legal process, to protect our rights, property or safety or that of others, or in connection with a business transfer.
We do not sell your personal information.
Data Retention
We keep information for as long as needed for the purposes described in this policy — including responding to your request, completing and documenting work, and meeting legal, accounting, insurance and record-keeping requirements — after which we take steps to delete it or render it no longer identifiable.
Security
We take reasonable measures to protect the information we hold. No website, transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information you send to us.
Your Choices
You may ask us to update or correct the information we hold about you, ask us to stop sending you marketing communications, or ask us to delete information where we are not required to keep it. Contact us at (240) 533-1424 or Elderhernandez0412@hotmail.com.
Depending on where you live, you may have additional rights over your personal information under applicable law. Contact us and we will respond as required by the law that applies to you.
Children
This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps.
Third-Party Links
This website may link to other websites we do not operate. We are not responsible for the privacy practices or content of those websites. Review their policies before providing information to them.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Continued use of the website after an update means you accept the revised policy.
Contact Us
Pro Max Restoration LLC
370 Daycotah Ave, Hagerstown, MD 21740
Phone: (240) 533-1424
Email: Elderhernandez0412@hotmail.com